Support & Help

Get assistance with the YourVoic API. We're here to help you succeed.

Contact Us

📧

Email Support

For technical questions and account issues

support@yourvoic.com
💬

WhatsApp Support

Chat with us directly for quick help

+91 7020414823
🐦

Twitter/X

Updates and announcements

@yourvoic

Response Times

Expected response times based on your plan:

PlanEmailPriority SupportPhone
Free 48-72 hours ❌ ❌
Basic 24-48 hours ❌ ❌
Pro 12-24 hours ✅ ❌
Enterprise 4-8 hours ✅ ✅

Common Issues

🔑 "Invalid API Key" Error

  • Ensure the key is copied correctly without extra spaces
  • Check if the key is active in your dashboard
  • Verify you're using the X-API-Key header

⚡ Rate Limit Exceeded

  • Check the Retry-After header for wait time
  • Implement exponential backoff in your code
  • Consider upgrading your plan for higher limits

🔇 No Audio Output

  • Ensure text parameter is not empty
  • Check that the voice and language are compatible
  • Verify response Content-Type is audio/*

🌐 Connection Timeout

  • Increase your request timeout (30s recommended)
  • Check our status page for outages
  • Try again with exponential backoff

Before Contacting Support

Please gather this information for faster resolution:

  • Request ID - Found in error responses as request_id
  • API Key prefix - First 8 characters of your API key
  • Endpoint - The API URL you're calling
  • Error message - Full error response JSON
  • Request body - Parameters you sent (exclude sensitive data)
  • Timestamp - When the issue occurred (with timezone)
text
Support Request Template:

Request ID: req_abc123xyz
API Key: yv_live_8a3b...
Endpoint: POST /api/v1/tts/generate
Timestamp: 2025-12-15 14:30:00 UTC

Error Response:
{
  "success": false,
  "error": {
    "code": "ERROR_CODE",
    "message": "Description here"
  }
}

Request Body:
{
  "text": "Hello world",
  "voice": "Peter"
}

System Status

Check real-time API status and incident history:

🟢 API Status

Visit status.yourvoic.com for real-time status, planned maintenance, and incident reports.