Shipping & Delivery Policy

1. Introduction

YourVoic is a digital service provider offering text-to-speech AI solutions. As such, we do not ship physical products. This policy explains how we deliver our digital services, content, and features to our users.

2. Digital Service Delivery

2.1 Account Access

Upon successful registration and payment (where applicable):

• You will gain immediate access to your YourVoic account
• Access is provided through our secure web platform at yourvoic.com
• Login credentials will be sent to the email address provided during registration
• Service features will be available as per your selected subscription plan or pay-as-you-go credits

2.2 Service Activation Timeframe

Our standard service activation timeframes are:

• Immediate access: Basic account registration and free tier features
• Within 15 minutes: Standard subscription plan activation after payment confirmation
• Within 24 hours: Enterprise-level account setup requiring custom configuration

If you experience any delays beyond these timeframes, please contact our support team at contact@yourvoic.com.

3. Generated Audio Content Delivery

For text-to-speech content generated through our service:

• Generated audio files are available for immediate playback within your account dashboard
• Audio files are available for download in multiple formats (WAV, MP3)
• Generated content remains accessible in your account library for the duration specified in your plan
• You may download your generated content at any time during your subscription period

Processing times for text-to-speech generation depend on text length, selected voice, and system load, but typically range from a few seconds to a few minutes for standard content.

4. API Access Delivery

For users subscribing to API access:

• API credentials and documentation are delivered via email within 1 hour of subscription activation
• Comprehensive API documentation is available in your account dashboard
• API rate limits and quotas are applied according to your subscription tier
• API keys can be regenerated through your account dashboard if needed

Enterprise customers with custom API requirements may require additional setup time coordinated with our technical team.

5. Service Availability and Uptime

YourVoic strives to maintain high service availability:

• Our target uptime is 99.9% for all core services
• Scheduled maintenance is performed during low-usage periods and announced at least 48 hours in advance
• Emergency maintenance may occasionally be required without prior notice
• Service status and any known issues are communicated on our status page at status.yourvoic.com

For critical use cases, we recommend downloading and storing important generated content to ensure continuous access even during rare service disruptions.

6. Technical Requirements

To ensure proper delivery and access to our services, users should have:

• A modern web browser (Chrome, Firefox, Safari, or Edge, updated to the latest version)
• A stable internet connection (minimum 1 Mbps download speed recommended)
• JavaScript enabled in browser settings
• Cookies enabled for authentication functionality
• Audio output capability for playback functionality

7. Subscription Renewal and Continuity

For ongoing service delivery with subscription plans:

• Automatic renewals occur at the end of each billing cycle unless cancelled
• Renewal reminders are sent via email 3 days before the renewal date
• Service access continues uninterrupted if renewal payments are successful
• If a renewal payment fails, we will make multiple attempts and notify you before service restriction

8. Service Delivery Support

If you experience any issues with accessing or using our services:

• Check our Help Center for troubleshooting guides at help.yourvoic.com
• Contact our customer support team at contact@yourvoic.com
• Response times for delivery issues are typically within 24 hours
• Critical access issues are prioritized during business hours

9. Changes to This Policy

YourVoic reserves the right to modify this Digital Delivery Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the modified policy.

10. Contact Us

If you have questions about our digital delivery methods or are experiencing access issues, please contact us: